RETURNS & REFUND POLICY
Thank you for shopping at ecommerce.hammadsalim.in. We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.
1. Returns
You have [7 / 14 / 30] days from the date you receive the item to request a return.
To be eligible for a return, the item must be unused, in the same condition that you received it, with all tags, packaging, and accessories intact.
Certain products are non-returnable (e.g. intimate apparel, perishable goods, customized items, etc.). If a product is non-returnable, we will clearly mention that on its product page
2.How to Initiate a Return
To initiate a return, please contact our Customer Support at:
Email: [insert email]
Phone: [insert phone]Provide your order number, the item(s) you want to return, and the reason for the return.
We will respond within [1-2 business days] to guide you through the return process.
3.Return Shipping
Unless the return is due to a defect or an error on our part, you (the customer) are responsible for the cost of return shipping.
We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we’ll receive your returned item.
4.Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days].
If more than [10 business days] have passed since we approved your return, please check your bank or credit card company. It may take additional time for the refund to appear on your statement.
5.Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at [insert email] and send your item to:
[Insert return address].
6. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us immediately.
Provide photos of the damage, packaging, and the item itself so we can assess and rectify the issue.
In such cases, we will bear the shipping cost for returns or exchanges.
7.Refund Denial
Refunds may be denied if:
The item is not in its original condition, or is damaged due to misuse.
The item is missing parts, accessories, tags or packaging.
We do not receive your return within the timeframe stated above.
8. Late or Missing Refunds
If you haven’t received your refund yet, first check your bank/credit card statement.
Then contact your payment provider; sometimes it takes additional time before your refund officially posts.
If you’ve done both of those and still have not received your refund, contact us at [insert email] with your order details and we’ll help.
9.Contact Us
If you have any questions about our Returns & Refund Policy, you can contact us at:
Email: [insert customer service email]
Phone: [insert customer service phone]
Address: [insert business address]